Service Operations, Bundling, Search, Supply Chain Management

Allen Wu joined the Department of Industrial Engineering and Decision Analytics at the Hong Kong University of Science and Technology as an Assistant Professor in August 2018. He received Ph.D. in Industrial Engineering and Management Science from Northwestern University (2018), and B.S. degree in Mathematics and Applied Mathematics from Shanghai Jiao Tong University (2013).

IEDA 6100 Queueing Theory

IEDA 4100 Integrated Production Systems

IEDA 3460 Demand and Supply Analytics

1. C. Wu, C. Jin, Y. Chen (2023)  Managing Competition from Within and Outside: Using Strategic Inventory and Network Externality to Combat Copycats. Manufacturing & Service Operations Management, Forthcoming.


2. C. Wu, C. Jin, S. Veeraraghavan (2023) Designing Professional Services: Pricing and Priorities. Production and Operations Management, Forthcoming.


3. A. Bassamboo, R. Randhawa, C. Wu (2023) Optimally Scheduling Heterogenous Impatient Customers. Manufacturing & Service Operations Management, 25(3): 1066-1080.


4. C. Wu,  C. Jin, A. Lahiri (2022) Piracy and Bundling of Information Goods. Journal of Management Information Systems, 39(3): 906-933. 


5. C. Wu, A. Bassamboo, O. Perry (2022)  When Service Times Depend on Customers' Delays: A Relationship Between Two Models of Dependence​. Operations Research, 70(6): 3345-3354.


6. C. Wu, C. Jin, Y. Chen (2022)  Managing Customer Search via Bundling. Manufacturing & Service Operations Management, 24(4): 1906-1925.


7. C. Jin, Q. Liu, C. Wu (2021)  Selling Multiple Units to Strategic Consumers. OR Letters, 49(2): 191-196. 


8. C. Wu, A. Bassamboo, O. Perry (2019)  Service Systems with Dependent Service and Patience Times. Management Science, 65(3): 1151-1172.